Shipping policy
Last updated: October 28, 2026
At Petcify, we want every customer to have a positive experience with us. We take pride in the quality of our products and the level of service we provide. Please read this Shipping Policy carefully before placing an order to ensure you understand our terms.
Order and Shipping Confirmation
After you place an order, you will receive an order confirmation email. Once your order has been shipped, you will receive a shipping confirmation email with tracking information, including courier details and the estimated delivery date. Please check your spam folder if you do not see these emails.
Processing Time
All orders require 1-3 business days processing time before shipping. Processing time is separate from shipping time. Orders are processed Monday to Friday (excluding public holidays). Orders placed on weekends or public holidays will be processed on the next business day.
Shipping
All orders ship with free insured shipping.
Estimated delivery times after dispatch:
- United States (standard): 5-10 business days
- United States (rural/remote areas): 7-14 business days
Delivery times are estimates only and may vary depending on your location, customs clearance, or courier availability. Petcify does not guarantee delivery dates.
Courier Partners and Tracking
Orders are shipped with final delivery handled by trusted courier partners such as USPS, UPS, FedEx, DHL, or other regional carriers. Once your order is shipped, you will receive a tracking link to follow your package. Tracking information may take 1-3 business days to update after dispatch.
Delayed or Stalled Tracking
In rare cases, tracking updates may stop for an extended period due to processing or courier delays. If a parcel shows no tracking movement for 30 days or more, our support team can review the shipment and assess eligibility for a replacement or refund at our discretion.
Customs, Duties and Taxes
Orders may be shipped from fulfilment centres outside the United States. Petcify does not charge customs duties, import taxes, or additional fees. Any customs duties, import charges, or taxes that may be imposed by local authorities are the sole responsibility of the customer.
Damaged, Lost or Stolen Packages
If your package arrives damaged, please photograph the package and contact the courier immediately. Also, email us at support@petcify.com so we can assist.
If your package is lost or stolen after delivery, please file a claim directly with the courier. We will do our best to support you in the process, however Petcify is not liable for packages that are lost or stolen after delivery confirmation.
Incomplete or Incorrect Orders
If your order is missing items or contains incorrect products, please email support@petcify.com within 48 hours of delivery. If stock is available, we will send replacements at no additional cost. If not, a refund will be issued for the missing items.
Order Changes
Customers are responsible for providing accurate shipping details. If you need to change your address, contact support@petcify.com within 1 hour of placing your order. We cannot guarantee changes after this time. Orders with invalid or incomplete addresses may be delayed or cancelled.
Rural and Remote Area Deliveries
For customers in rural or remote areas of the United States, delivery times may be longer than standard estimates. In some cases, carriers may deliver your package to the nearest accessible delivery point or require additional handling time. Petcify has no control over carrier routing decisions, and extended delivery timelines for rural and remote areas are considered a normal part of the shipping process. We recommend monitoring your tracking updates for the most current delivery information.
Returns
Customers are responsible for return shipping costs unless the item is defective or incorrect. For details, please review our Refund Policy.
Changes to This Policy
Petcify reserves the right to update or modify this Shipping Policy at any time. Customers are encouraged to review this page periodically to stay informed. Continued use of our Services constitutes acceptance of the most recent version. Any changes to this policy apply to future purchases only.
Contact Information
Email:
support@petcify.com
Company Name:
Strixe LLC
Trading Name:
Petcify
Registration Number:
10488864
Business Address:
2106 House Avenue, Suite 471
Cheyenne, Wyoming 82001
United States